Shipping Policy:

We offer FREE shipping on all orders in the contiguous US.  No shipping outside the USA. *Shipping quotes available for orders to Hawaii and Alaska.

Order Confirmation:  You will receive an order confirmation e-mail after your order is successfully placed.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.

Lead Times: Orders received Monday-Friday are processed the same day.  Orders received on Saturday or Sunday are processed the next business day.  In-stock items typically ship within 5 business days after processing.  Backordered items might require additional business days prior to shipping.  We do our best to provide accurate estimated delivery times.

Order Shipment:  If your order is in stock it will typically ship within 5 business days of your order. We will e-mail you with a tracking number when your order is dispatched. Please email us with any questions about your shipment at support@gotimepatio.com.

Shipping Times:  Ground transit typically takes 1-5 business days depending on where you are located.  Common/Private carriers can take 2-4 weeks to deliver.  All shipping times are estimates and should not be taken as a guarantee.

Questions about any part of this process please reach out to us at support@gotimepatio.com.

Return & Refund Policy:

We stand behind all products that we sell.  If for any reason you are not completely satisfied with your products, we offer a full refund less shipping costs up to 30 days of your purchase.  Send an email to support@gotimepatio.com or call us at 941-216-5633.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos returns@gotimepatio.com and we will process an insurance claim on your behalf.

**If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original payment method that you use when placing your order.  All product(s) must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories. Otherwise additional charges may be applied or may make your product(s) nonreturnable. We sell products from some manufacturers that are custom made or made-to-order. These custom made products are non-returnable and non-cancelable once the order has been placed.