Return & Refund Policy

We stand behind every product we sell. If you're not completely satisfied, we're here to help — please review the details below so you know exactly what to expect.

Returns

You may return most items within 30 days of purchase. To start a return, contact us first at support@gotimepatio.com or 941-216-5633 so we can authorize it and coordinate the return. All items must be returned in their original condition and complete original packaging, including manufacturer's containers, documentation, warranty cards, manuals, and all accessories. Items returned incomplete or not in original condition may be subject to additional charges or may not be accepted.

Accepted returns are subject to a 20% restocking fee. The original outbound shipping cost is non-refundable, and you are responsible for return shipping charges. Your refund will be the product purchase price less the 20% restocking fee, issued to your original payment method.

Non-Returnable Items

The following cannot be returned or cancelled once an order is placed:

  • Custom, made-to-order, and special-order products
  • Clearance or "as-is" items
  • Products that have been assembled or installed

Cancellations

You may cancel an order any time before it ships for a full refund to your original payment method. Once an order has shipped, the cancellation is handled as a return (see Returns above), including return shipping and the 20% restocking fee. Custom and made-to-order items cannot be cancelled once the order has been placed, as production begins right away.

Damaged or Defective Items

Please inspect your shipment at the time of delivery and note any visible damage on the delivery receipt before signing. If your item arrives damaged or defective, email photos to support@gotimepatio.com within 24 hours of delivery and we'll take it from there — including filing any freight or insurance claim on your behalf and arranging a repair, replacement, or refund. Damaged or defective items are not charged a restocking fee.

Refunds

Once we receive and inspect your returned item, we'll process your refund within 7 business days. Refunds are issued to the original payment method used at checkout and may take 1–2 billing cycles to appear on your statement, depending on your card provider. We'll email you when your refund has been processed.

Warranty

Most products are covered by strong manufacturer warranties that vary by brand — from multi-year coverage to LuxCraft's lifetime residential warranty and Ledge Lounger's up-to-15-year in-pool coverage. Warranty terms are listed on each product page. For help with a warranty claim, contact us and we'll guide you through the process.

Questions about a return, cancellation, or refund? Contact us anytime at support@gotimepatio.com or 941-216-5633.

Frequently Asked Questions

  • It depends on the brand. LuxCraft and Berlin Gardens build with recycled high-density polyethylene (HDPE) poly lumber, and Berlin Gardens also offers marine-grade poly and aluminum. Anderson Teak uses solid teak. Hospitality Rattan pairs aluminum frames with Viro or Rehau synthetic wicker. Panama Jack Outdoor offers aluminum, woven fiber, teak and polyresin. Each product page lists the exact materials in its specifications.

  • Shipping is free on all orders in the contiguous U.S. Your order ships directly from the manufacturer, so the lead time is the same as buying direct or from any authorized dealer. Many pieces are built to order, so timing varies by brand and item. Each product page shows an estimated delivery window, and we'll confirm your timeline after you order.

  • It depends on the brand and the piece. Some items arrive fully assembled, while many require assembly or light assembly, and instructions are included. White glove delivery is available for an additional cost if you'd like your furniture delivered, assembled and placed for you. Note that assembled items can't be returned, so check your order when it arrives before putting it together. Call 941-216-5633 for a white glove quote.

  • Most items can be returned within 30 days of purchase. Contact us first at support@gotimepatio.com or 941-216-5633 so we can authorize the return. Items must be in original condition and complete original packaging. Accepted returns carry a 20% restocking fee, return shipping is the customer's responsibility, and original shipping is non-refundable. Custom, made-to-order, special-order, clearance and assembled items can't be returned. See our Return & Refund Policy for full details.

  • Our furniture is built for year-round outdoor use, but how each material handles weather differs. Poly lumber from LuxCraft and Berlin Gardens resists moisture, rot and insects and needs no painting or sealing. Teak weathers naturally to a silver-gray patina unless treated. In freezing climates, cover or store aluminum-frame furniture, since freeze damage inside frames is excluded from most manufacturer warranties.

  • Yes. Every product carries its manufacturer's warranty, and terms vary by brand. Residential examples: LuxCraft poly furniture has a lifetime limited warranty against structural defects, Berlin Gardens poly has 20 years, Ledge Lounger has 15 years on in-pool and 20 years on patio furniture, and Hospitality Rattan has 3 years on frames and weaving. Commercial terms are shorter. We help you file any warranty claim with the manufacturer.

  • Many pieces can be ordered in your choice of color. LuxCraft offers more than 30 poly colors, and Berlin Gardens and Ledge Lounger offer multiple color options on many products. Available colors, fabrics and finishes are listed on each product page. Because many pieces are built to order, your selection is made for you. Call 941-216-5633 if you'd like help choosing.

  • Poly furniture cleans with mild soap, water and a soft brush. Teak can be left to weather or treated with a teak sealer to keep its golden color. For in-pool furniture, keep your pool chemistry balanced, since improper water chemistry is excluded from warranty coverage. Near the coast, rinse stainless steel hardware periodically, because salt air can cause surface rust if it isn't maintained.

  • Yes. Klarna and Shop Pay Installments are both available at checkout, letting you split qualifying purchases into payments. Options and terms are shown when you select your payment method, subject to approval.

  • Inspect your shipment at delivery and note any visible damage on the delivery receipt before signing. Then email photos to support@gotimepatio.com within 24 hours of delivery. We'll file the freight or insurance claim for you and arrange a repair, replacement or refund. Damaged or defective items are never charged a restocking fee.