Return & Refund Policy

We stand behind every product we sell. If you're not completely satisfied, we're here to help — please review the details below so you know exactly what to expect.

Returns

You may return most items within 30 days of purchase. To start a return, contact us first at support@gotimepatio.com or 941-216-5633 so we can authorize it and coordinate the return. All items must be returned in their original condition and complete original packaging, including manufacturer's containers, documentation, warranty cards, manuals, and all accessories. Items returned incomplete or not in original condition may be subject to additional charges or may not be accepted.

Accepted returns are subject to a 20% restocking fee. The original outbound shipping cost is non-refundable, and you are responsible for return shipping charges. Your refund will be the product purchase price less the 20% restocking fee, issued to your original payment method.

Non-Returnable Items

The following cannot be returned or cancelled once an order is placed:

  • Custom, made-to-order, and special-order products
  • Clearance or "as-is" items
  • Products that have been assembled or installed

Cancellations

You may cancel an order any time before it ships for a full refund to your original payment method. Once an order has shipped, the cancellation is handled as a return (see Returns above), including return shipping and the 20% restocking fee. Custom and made-to-order items cannot be cancelled once the order has been placed, as production begins right away.

Damaged or Defective Items

Please inspect your shipment at the time of delivery and note any visible damage on the delivery receipt before signing. If your item arrives damaged or defective, email photos to support@gotimepatio.com within 48 hours of delivery and we'll take it from there — including filing any freight or insurance claim on your behalf and arranging a repair, replacement, or refund. Damaged or defective items are not charged a restocking fee.

Refunds

Once we receive and inspect your returned item, we'll process your refund within 7 business days. Refunds are issued to the original payment method used at checkout and may take 1–2 billing cycles to appear on your statement, depending on your card provider. We'll email you when your refund has been processed.

Warranty

Most products are covered by strong manufacturer warranties that vary by brand — from multi-year coverage to LuxCraft's lifetime residential warranty and Ledge Lounger's up-to-15-year in-pool coverage. Warranty terms are listed on each product page. For help with a warranty claim, contact us and we'll guide you through the process.

Questions about a return, cancellation, or refund? Contact us anytime at support@gotimepatio.com or 941-216-5633.

Frequently Asked Questions

  • Our products are crafted from premium, weather-resistant materials designed to withstand outdoor conditions while maintaining their beauty and functionality for years to come.

  • Most orders ship within 3-5 business days. Delivery times vary by location, typically ranging from 5-10 business days for standard shipping.

  • Many of our products come with detailed assembly instructions. For larger items, we recommend professional assembly services available in your area.

  • We offer a 30-day return policy on most items. Products must be in original condition with all packaging. Some restrictions may apply to custom or clearance items.

  • Our products are designed for outdoor use and can withstand various weather conditions. However, we recommend using protective covers during extreme weather to extend product life.

  • Yes, most of our products come with manufacturer warranties ranging from 1-5 years depending on the item. Warranty details are included with each product.

  • Select products offer customization options for colors, fabrics, and finishes. Check individual product pages for available customization options.

  • Each product includes specific care instructions. Generally, regular cleaning with mild soap and water, along with seasonal maintenance, will keep your items looking great.

  • Yes, we partner with financing providers to offer flexible payment plans. Options are available at checkout for qualifying purchases.

  • We carefully package all items, but if damage occurs during shipping, please contact us within 48 hours with photos. We'll arrange a replacement or refund promptly.