Return & Refund Policy

Return & Refund Policy:

We stand behind all products that we sell.  If for any reason you are not completely satisfied with your products, we offer a full refund less shipping costs up to 30 days of your purchase.  Send an email to support@gotimepatio.com or call us at 941-216-5633.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos returns@gotimepatio.com and we will process an insurance claim on your behalf.

**If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original payment method that you use when placing your order.  All product(s) must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories. Otherwise additional charges may be applied or may make your product(s) nonreturnable. We sell products from some manufacturers that are custom made or made-to-order. These custom made products are non-returnable and non-cancelable once the order has been placed.

Frequently Asked Questions

  • Our products are crafted from premium, weather-resistant materials designed to withstand outdoor conditions while maintaining their beauty and functionality for years to come.

  • Most orders ship within 3-5 business days. Delivery times vary by location, typically ranging from 5-10 business days for standard shipping.

  • Many of our products come with detailed assembly instructions. For larger items, we recommend professional assembly services available in your area.

  • We offer a 30-day return policy on most items. Products must be in original condition with all packaging. Some restrictions may apply to custom or clearance items.

  • Our products are designed for outdoor use and can withstand various weather conditions. However, we recommend using protective covers during extreme weather to extend product life.

  • Yes, most of our products come with manufacturer warranties ranging from 1-5 years depending on the item. Warranty details are included with each product.

  • Select products offer customization options for colors, fabrics, and finishes. Check individual product pages for available customization options.

  • Each product includes specific care instructions. Generally, regular cleaning with mild soap and water, along with seasonal maintenance, will keep your items looking great.

  • Yes, we partner with financing providers to offer flexible payment plans. Options are available at checkout for qualifying purchases.

  • We carefully package all items, but if damage occurs during shipping, please contact us within 48 hours with photos. We'll arrange a replacement or refund promptly.