Go Time Patio Shipping Policy | Free Shipping Details

Shipping Policy:

We offer FREE shipping on all orders in the contiguous US.  No shipping outside the USA. *Shipping quotes available for orders to Hawaii and Alaska.

Order Confirmation:  You will receive an order confirmation e-mail after your order is successfully placed.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.

Lead Times: Orders received Monday-Friday are processed the same day.  Orders received on Saturday or Sunday are processed the next business day.  In-stock items typically ship within 5 business days after processing.  Backordered items might require additional business days prior to shipping.  We do our best to provide accurate estimated delivery times.

Order Shipment:  If your order is in stock it will typically ship within 5 business days of your order. We will e-mail you with a tracking number when your order is dispatched. Please email us with any questions about your shipment at support@gotimepatio.com.

Shipping Times:  Ground transit typically takes 1-5 business days depending on where you are located.  Common/Private carriers can take 2-4 weeks to deliver.  All shipping times are estimates and should not be taken as a guarantee.

Questions about any part of this process please reach out to us at support@gotimepatio.com.

Frequently Asked Questions

  • Our products are crafted from premium, weather-resistant materials designed to withstand outdoor conditions while maintaining their beauty and functionality for years to come.

  • Most orders ship within 3-5 business days. Delivery times vary by location, typically ranging from 5-10 business days for standard shipping.

  • Many of our products come with detailed assembly instructions. For larger items, we recommend professional assembly services available in your area.

  • We offer a 30-day return policy on most items. Products must be in original condition with all packaging. Some restrictions may apply to custom or clearance items.

  • Our products are designed for outdoor use and can withstand various weather conditions. However, we recommend using protective covers during extreme weather to extend product life.

  • Yes, most of our products come with manufacturer warranties ranging from 1-5 years depending on the item. Warranty details are included with each product.

  • Select products offer customization options for colors, fabrics, and finishes. Check individual product pages for available customization options.

  • Each product includes specific care instructions. Generally, regular cleaning with mild soap and water, along with seasonal maintenance, will keep your items looking great.

  • Yes, we partner with financing providers to offer flexible payment plans. Options are available at checkout for qualifying purchases.

  • We carefully package all items, but if damage occurs during shipping, please contact us within 48 hours with photos. We'll arrange a replacement or refund promptly.