Go Time Patio Shipping Policy | Free Shipping Details

Go Time Patio offers FREE shipping on all orders within the contiguous United States. We do not ship outside the USA. Shipping quotes are available on request for orders to Hawaii and Alaska — just contact us before ordering.

Order Confirmation

You'll receive an order confirmation email as soon as your order is placed. We then confirm the item is in stock and available with our supplier. If an item is out of stock or backordered, we'll contact you by email and you can choose to either keep the order in place until it's available or receive a full refund.

Processing & Lead Times

Orders placed Monday–Friday are processed the same business day; orders placed Saturday or Sunday are processed the next business day. Most in-stock items are ready to ship within about 1–5 business days, while certain brands and all made-to-order items take longer. Each product page shows that item's estimated ready-to-ship and delivery window, so you always know what to expect before you buy.

Shipment & Tracking

We'll email you a tracking number as soon as your order is dispatched. If you have any questions about a shipment, contact us at support@gotimepatio.com or call 941-216-5633.

Estimated Transit Times

Smaller items ship via FedEx or UPS ground and typically arrive within 1–5 business days after dispatch. Larger and heavier items ship by freight (LTL) carrier and generally take about 1–4 weeks depending on your location. All transit times are estimates and are not guaranteed.

Freight & Large-Item Delivery

Large furniture ships by freight carrier with standard curbside delivery — the carrier brings your order to the curb or driveway at your address. For freight shipments, the carrier will typically call to schedule a delivery appointment, and an adult must be present to receive and sign for the delivery. Please measure your space, doorways, and access points in advance.

Prefer not to handle placement or assembly yourself? White-glove delivery and assembly are available on request — contact us before ordering and we'll provide a quote for your items and location.

Inspecting Your Delivery

Please inspect your shipment at the time of delivery. If you see any damage to the packaging or product, note it on the delivery receipt before signing, then email photos to support@gotimepatio.com within 24 hours of delivery. See our Return & Refund Policy for full details on reporting damaged or defective items.

Missed or Refused Deliveries

If you miss a scheduled freight delivery appointment, or refuse a delivery for any reason other than shipping damage, any redelivery or storage fees charged by the carrier are the customer's responsibility.

Questions about any part of this process? Reach out anytime at support@gotimepatio.com or 941-216-5633.

Frequently Asked Questions

  • It depends on the brand. LuxCraft and Berlin Gardens build with recycled high-density polyethylene (HDPE) poly lumber, and Berlin Gardens also offers marine-grade poly and aluminum. Anderson Teak uses solid teak. Hospitality Rattan pairs aluminum frames with Viro or Rehau synthetic wicker. Panama Jack Outdoor offers aluminum, woven fiber, teak and polyresin. Each product page lists the exact materials in its specifications.

  • Shipping is free on all orders in the contiguous U.S. Your order ships directly from the manufacturer, so the lead time is the same as buying direct or from any authorized dealer. Many pieces are built to order, so timing varies by brand and item. Each product page shows an estimated delivery window, and we'll confirm your timeline after you order.

  • It depends on the brand and the piece. Some items arrive fully assembled, while many require assembly or light assembly, and instructions are included. White glove delivery is available for an additional cost if you'd like your furniture delivered, assembled and placed for you. Note that assembled items can't be returned, so check your order when it arrives before putting it together. Call 941-216-5633 for a white glove quote.

  • Most items can be returned within 30 days of purchase. Contact us first at support@gotimepatio.com or 941-216-5633 so we can authorize the return. Items must be in original condition and complete original packaging. Accepted returns carry a 20% restocking fee, return shipping is the customer's responsibility, and original shipping is non-refundable. Custom, made-to-order, special-order, clearance and assembled items can't be returned. See our Return & Refund Policy for full details.

  • Our furniture is built for year-round outdoor use, but how each material handles weather differs. Poly lumber from LuxCraft and Berlin Gardens resists moisture, rot and insects and needs no painting or sealing. Teak weathers naturally to a silver-gray patina unless treated. In freezing climates, cover or store aluminum-frame furniture, since freeze damage inside frames is excluded from most manufacturer warranties.

  • Yes. Every product carries its manufacturer's warranty, and terms vary by brand. Residential examples: LuxCraft poly furniture has a lifetime limited warranty against structural defects, Berlin Gardens poly has 20 years, Ledge Lounger has 15 years on in-pool and 20 years on patio furniture, and Hospitality Rattan has 3 years on frames and weaving. Commercial terms are shorter. We help you file any warranty claim with the manufacturer.

  • Many pieces can be ordered in your choice of color. LuxCraft offers more than 30 poly colors, and Berlin Gardens and Ledge Lounger offer multiple color options on many products. Available colors, fabrics and finishes are listed on each product page. Because many pieces are built to order, your selection is made for you. Call 941-216-5633 if you'd like help choosing.

  • Poly furniture cleans with mild soap, water and a soft brush. Teak can be left to weather or treated with a teak sealer to keep its golden color. For in-pool furniture, keep your pool chemistry balanced, since improper water chemistry is excluded from warranty coverage. Near the coast, rinse stainless steel hardware periodically, because salt air can cause surface rust if it isn't maintained.

  • Yes. Klarna and Shop Pay Installments are both available at checkout, letting you split qualifying purchases into payments. Options and terms are shown when you select your payment method, subject to approval.

  • Inspect your shipment at delivery and note any visible damage on the delivery receipt before signing. Then email photos to support@gotimepatio.com within 24 hours of delivery. We'll file the freight or insurance claim for you and arrange a repair, replacement or refund. Damaged or defective items are never charged a restocking fee.