Go Time Patio Shipping Policy | Free Shipping Details

Go Time Patio offers FREE shipping on all orders within the contiguous United States. We do not ship outside the USA. Shipping quotes are available on request for orders to Hawaii and Alaska — just contact us before ordering.

Order Confirmation

You'll receive an order confirmation email as soon as your order is placed. We then confirm the item is in stock and available with our supplier. If an item is out of stock or backordered, we'll contact you by email and you can choose to either keep the order in place until it's available or receive a full refund.

Processing & Lead Times

Orders placed Monday–Friday are processed the same business day; orders placed Saturday or Sunday are processed the next business day. Most in-stock items are ready to ship within about 1–5 business days, while certain brands and all made-to-order items take longer. Each product page shows that item's estimated ready-to-ship and delivery window, so you always know what to expect before you buy.

Shipment & Tracking

We'll email you a tracking number as soon as your order is dispatched. If you have any questions about a shipment, contact us at support@gotimepatio.com or call 941-216-5633.

Estimated Transit Times

Smaller items ship via FedEx or UPS ground and typically arrive within 1–5 business days after dispatch. Larger and heavier items ship by freight (LTL) carrier and generally take about 1–4 weeks depending on your location. All transit times are estimates and are not guaranteed.

Freight & Large-Item Delivery

Large furniture ships by freight carrier with standard curbside delivery — the carrier brings your order to the curb or driveway at your address. For freight shipments, the carrier will typically call to schedule a delivery appointment, and an adult must be present to receive and sign for the delivery. Please measure your space, doorways, and access points in advance.

Prefer not to handle placement or assembly yourself? White-glove delivery and assembly are available on request — contact us before ordering and we'll provide a quote for your items and location.

Inspecting Your Delivery

Please inspect your shipment at the time of delivery. If you see any damage to the packaging or product, note it on the delivery receipt before signing and contact us right away. See our Return & Refund Policy for full details on reporting damaged or defective items.

Missed or Refused Deliveries

If you miss a scheduled freight delivery appointment, or refuse a delivery for any reason other than shipping damage, any redelivery or storage fees charged by the carrier are the customer's responsibility.

Questions about any part of this process? Reach out anytime at support@gotimepatio.com or 941-216-5633.

Frequently Asked Questions

  • Our products are crafted from premium, weather-resistant materials designed to withstand outdoor conditions while maintaining their beauty and functionality for years to come.

  • Most orders ship within 3-5 business days. Delivery times vary by location, typically ranging from 5-10 business days for standard shipping.

  • Many of our products come with detailed assembly instructions. For larger items, we recommend professional assembly services available in your area.

  • We offer a 30-day return policy on most items. Products must be in original condition with all packaging. Some restrictions may apply to custom or clearance items.

  • Our products are designed for outdoor use and can withstand various weather conditions. However, we recommend using protective covers during extreme weather to extend product life.

  • Yes, most of our products come with manufacturer warranties ranging from 1-5 years depending on the item. Warranty details are included with each product.

  • Select products offer customization options for colors, fabrics, and finishes. Check individual product pages for available customization options.

  • Each product includes specific care instructions. Generally, regular cleaning with mild soap and water, along with seasonal maintenance, will keep your items looking great.

  • Yes, we partner with financing providers to offer flexible payment plans. Options are available at checkout for qualifying purchases.

  • We carefully package all items, but if damage occurs during shipping, please contact us within 48 hours with photos. We'll arrange a replacement or refund promptly.