LuxCraft Lumbar Pillow

Shipping Policy:

We offer FREE shipping on all orders in the contiguous US.  No shipping outside the USA. *Shipping quotes available for orders to Hawaii and Alaska.

Order Confirmation:  You will receive an order confirmation e-mail after your order is successfully placed.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.

Lead Times: Orders received Monday-Friday are processed the same day.  Orders received on Saturday or Sunday are processed the next business day.  In-stock items typically ship within 5 business days after processing.  Backordered items might require additional business days prior to shipping.  We do our best to provide accurate estimated delivery times.

Order Shipment:  If your order is in stock it will typically ship within 5 business days of your order. We will e-mail you with a tracking number when your order is dispatched. Please email us with any questions about your shipment at support@gotimepatio.com.

Shipping Times:  Ground transit typically takes 1-5 business days depending on where you are located.  Common/Private carriers can take 2-4 weeks to deliver.  All shipping times are estimates and should not be taken as a guarantee.

Questions about any part of this process please reach out to us at support@gotimepatio.com.

Return & Refund Policy:

We stand behind all products that we sell.  If for any reason you are not completely satisfied with your products, we offer a full refund less shipping costs up to 30 days of your purchase.  Send an email to support@gotimepatio.com or call us at 941-216-5633.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos returns@gotimepatio.com and we will process an insurance claim on your behalf.

**If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original payment method that you use when placing your order.  All product(s) must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories. Otherwise additional charges may be applied or may make your product(s) nonreturnable. We sell products from some manufacturers that are custom made or made-to-order. These custom made products are non-returnable and non-cancelable once the order has been placed.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to returns@gotimepatio.com and we will process an insurance claim on your behalf.

All product(s) must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories. Otherwise additional charges may be applied or may make your product(s) nonreturnable.

Please see the warranty links below for LuxCraft products.

View Lifetime Residential Warranty

View 5-year Commercial Warranty

Please see the warranty links below for Anderson Teak products.

View Anderson Teak Product Warranty

At Go Time Patio, we’re committed to providing you with the best value for your purchases. If you find a lower price on an identical item at a competitor’s store or website, we’ll match that price! Here’s how our Price Match Guarantee works:

Eligibility: The item must be identical in brand, model, size, and color. The competitor’s price must be current and available to the public.

Verification: To request a price match, present proof of the lower price from the competitor. This can include a printed advertisement, a screenshot from the competitor’s website, or a quote from a store.

Terms and Conditions: Price match requests are subject to verification and approval. The price match applies to the item’s selling price.

How to Request: Please contact our customer service team (support@gotimepatio.com) with the details of the competitor’s price. Our friendly staff will be happy to assist you in processing your price match.

We value your business and strive to offer you the best prices on the products you love. If you have any questions about our Price Match Guarantee, please don’t hesitate to reach out!

Are we an authorized dealer?

Yes, we partner with multiple suppliers and are authorized with each of them. 

What is our privacy policy?

Please review our detailed privacy policy here.

Is there anything you can do prior to placing an order?

Yes, please make sure the dimensions of the product will fit in the desired area and the colors/variances you select are correct.

Order Confirmation:

You will receive an order confirmation e-mail after your order is successfully placed.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.

Order Shipment:

If your order is in stock it will typically ship within 5 business days of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us feel free to follow up with us at orders@gotimepatio.com.

Shipping Times:  

Ground transit typically takes 1-5 business days depending on where you are located.  Common/Private carriers can take 2-4 weeks to deliver.  All shipping times are estimates and should not be taken as a guarantee.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to returns@gotimepatio.com.

Cancellations & Refunds:

If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original payment method that you use when placing your order.