FAQs

Are we an authorized dealer?

Yes, we partner with multiple suppliers and are authorized with each of them. 

What is our privacy policy?

Please review our detailed privacy policy here.

Is there anything you can do prior to placing an order?

Yes, please make sure the dimensions of the product will fit in the desired area and the colors/variances you select are correct.

Order Confirmation:

You will receive an order confirmation e-mail after your order is successfully placed.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.

Order Shipment:

If your order is in stock it will typically ship within 5 business days of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us feel free to follow up with us at orders@gotimepatio.com.

Shipping Times:  

Ground transit typically takes 1-5 business days depending on where you are located.  Common/Private carriers can take 2-4 weeks to deliver.  All shipping times are estimates and should not be taken as a guarantee.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to returns@gotimepatio.com.

Cancellations & Refunds:

If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original payment method that you use when placing your order.

White Glove Delivery:

Please reach out if you are interested in White Glove Delivery for a quote.  Many items we offer are large and heavy.  White Glove Delivery can help with unpackaging the items, disassembly of the crate/packaging and disposal of the packaging.  

Frequently Asked Questions

  • Our products are crafted from premium, weather-resistant materials designed to withstand outdoor conditions while maintaining their beauty and functionality for years to come.

  • Most orders ship within 3-5 business days. Delivery times vary by location, typically ranging from 5-10 business days for standard shipping.

  • Many of our products come with detailed assembly instructions. For larger items, we recommend professional assembly services available in your area.

  • We offer a 30-day return policy on most items. Products must be in original condition with all packaging. Some restrictions may apply to custom or clearance items.

  • Our products are designed for outdoor use and can withstand various weather conditions. However, we recommend using protective covers during extreme weather to extend product life.

  • Yes, most of our products come with manufacturer warranties ranging from 1-5 years depending on the item. Warranty details are included with each product.

  • Select products offer customization options for colors, fabrics, and finishes. Check individual product pages for available customization options.

  • Each product includes specific care instructions. Generally, regular cleaning with mild soap and water, along with seasonal maintenance, will keep your items looking great.

  • Yes, we partner with financing providers to offer flexible payment plans. Options are available at checkout for qualifying purchases.

  • We carefully package all items, but if damage occurs during shipping, please contact us within 48 hours with photos. We'll arrange a replacement or refund promptly.