FAQs

Are we an authorized dealer?

Yes, we partner with multiple suppliers and are authorized with each of them. 

What is our privacy policy?

Please review our detailed privacy policy here.

Is there anything you can do prior to placing an order?

Yes, please make sure the dimensions of the product will fit in the desired area and the colors/variances you select are correct.

Order Confirmation:

You will receive an order confirmation e-mail after your order is successfully placed.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.

Order Shipment:

If your order is in stock it will typically ship within 5 business days of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us feel free to follow up with us at orders@gotimepatio.com.

Shipping Times:  

Ground transit typically takes 1-5 business days depending on where you are located.  Common/Private carriers can take 2-4 weeks to deliver.  All shipping times are estimates and should not be taken as a guarantee.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to returns@gotimepatio.com.

Cancellations & Refunds:

If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original payment method that you use when placing your order.

White Glove Delivery:

Please reach out if you are interested in White Glove Delivery for a quote.  Many items we offer are large and heavy.  White Glove Delivery can help with unpackaging the items, disassembly of the crate/packaging and disposal of the packaging.  

Frequently Asked Questions

  • It depends on the brand. LuxCraft and Berlin Gardens build with recycled high-density polyethylene (HDPE) poly lumber, and Berlin Gardens also offers marine-grade poly and aluminum. Anderson Teak uses solid teak. Hospitality Rattan pairs aluminum frames with Viro or Rehau synthetic wicker. Panama Jack Outdoor offers aluminum, woven fiber, teak and polyresin. Each product page lists the exact materials in its specifications.

  • Shipping is free on all orders in the contiguous U.S. Your order ships directly from the manufacturer, so the lead time is the same as buying direct or from any authorized dealer. Many pieces are built to order, so timing varies by brand and item. Each product page shows an estimated delivery window, and we'll confirm your timeline after you order.

  • It depends on the brand and the piece. Some items arrive fully assembled, while many require assembly or light assembly, and instructions are included. White glove delivery is available for an additional cost if you'd like your furniture delivered, assembled and placed for you. Note that assembled items can't be returned, so check your order when it arrives before putting it together. Call 941-216-5633 for a white glove quote.

  • Most items can be returned within 30 days of purchase. Contact us first at support@gotimepatio.com or 941-216-5633 so we can authorize the return. Items must be in original condition and complete original packaging. Accepted returns carry a 20% restocking fee, return shipping is the customer's responsibility, and original shipping is non-refundable. Custom, made-to-order, special-order, clearance and assembled items can't be returned. See our Return & Refund Policy for full details.

  • Our furniture is built for year-round outdoor use, but how each material handles weather differs. Poly lumber from LuxCraft and Berlin Gardens resists moisture, rot and insects and needs no painting or sealing. Teak weathers naturally to a silver-gray patina unless treated. In freezing climates, cover or store aluminum-frame furniture, since freeze damage inside frames is excluded from most manufacturer warranties.

  • Yes. Every product carries its manufacturer's warranty, and terms vary by brand. Residential examples: LuxCraft poly furniture has a lifetime limited warranty against structural defects, Berlin Gardens poly has 20 years, Ledge Lounger has 15 years on in-pool and 20 years on patio furniture, and Hospitality Rattan has 3 years on frames and weaving. Commercial terms are shorter. We help you file any warranty claim with the manufacturer.

  • Many pieces can be ordered in your choice of color. LuxCraft offers more than 30 poly colors, and Berlin Gardens and Ledge Lounger offer multiple color options on many products. Available colors, fabrics and finishes are listed on each product page. Because many pieces are built to order, your selection is made for you. Call 941-216-5633 if you'd like help choosing.

  • Poly furniture cleans with mild soap, water and a soft brush. Teak can be left to weather or treated with a teak sealer to keep its golden color. For in-pool furniture, keep your pool chemistry balanced, since improper water chemistry is excluded from warranty coverage. Near the coast, rinse stainless steel hardware periodically, because salt air can cause surface rust if it isn't maintained.

  • Yes. Klarna and Shop Pay Installments are both available at checkout, letting you split qualifying purchases into payments. Options and terms are shown when you select your payment method, subject to approval.

  • Inspect your shipment at delivery and note any visible damage on the delivery receipt before signing. Then email photos to support@gotimepatio.com within 24 hours of delivery. We'll file the freight or insurance claim for you and arrange a repair, replacement or refund. Damaged or defective items are never charged a restocking fee.