FAQs

Are we an authorized dealer?

Yes, we partner with multiple suppliers and are authorized with each of them. 

What is our privacy policy?

Please review our detailed privacy policy here.

Is there anything you can do prior to placing an order?

Yes, please make sure the dimensions of the product will fit in the desired area and the colors/variances you select are correct.

Order Confirmation:

You will receive an order confirmation e-mail after your order is successfully placed.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.

Order Shipment:

If your order is in stock it will typically ship within 5 business days of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us feel free to follow up with us at orders@gotimepatio.com.

Shipping Times:  

Ground transit typically takes 1-5 business days depending on where you are located.  Common/Private carriers can take 2-4 weeks to deliver.  All shipping times are estimates and should not be taken as a guarantee.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to returns@gotimepatio.com.

Cancellations & Refunds:

If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original payment method that you use when placing your order.