Product Guarantee

Our furniture is built from genuine outdoor-grade materials chosen by brand: recycled HDPE poly lumber (LuxCraft), Grade-A teak (Anderson Teak), powder-coated marine-grade aluminum, all-weather wicker, and Sunbrella and other solution-dyed acrylic fabrics. Every piece is engineered for full-time outdoor and poolside use.

We offer free shipping throughout the contiguous USA. Because our catalog ranges from in-stock accessories to made-to-order furniture, lead times vary by item. Many products are ready to ship within about 1–5 business days and arrive in roughly 6–10 business days, while custom and made-to-order pieces take longer — some up to several weeks. Each product page shows that item's estimated ready-to-ship and delivery window, and you'll receive tracking and updates once your order ships.

Yes — call us at 941-216-5633 or email support@gotimepatio.com for our best available pricing, including on multi-piece and large orders. We work directly with our brands to keep prices competitive, every order ships free in the contiguous USA, and our team is happy to put together a custom quote for a full patio, poolside, or hospitality project. The fastest way to get our best number is simply to reach out.

Yes — we offer a 30-day return policy on most items in original, unused condition with all original packaging. Some restrictions apply to custom, made-to-order, and clearance products. See our Return & Refund Policy for complete details.

Yes. We can arrange white-glove assembly for an additional fee — just ask us before or after you order and we'll set it up. Most items also arrive with straightforward assembly and clear, illustrated instructions, and many ship largely pre-assembled, so professional assembly is optional on most products.

Yes — and they're among the strongest in the industry. Coverage varies by brand: LuxCraft carries a lifetime residential warranty, Ledge Lounger in-pool furniture is covered for up to 15 years residential (10 years commercial), and brands like Anderson Teak, Panama Jack Outdoor, and Skyline Design include multi-year manufacturer warranties. Specific terms are listed on each product page.

Yes. Many products offer color, finish, and fabric choices — LuxCraft poly comes in 20+ colors, and brands such as Skyline Design offer multi-color Sunbrella fabric programs. Check each product page for that item's available options.

Yes. Every product we sell is designed for outdoor use — sun, rain, humidity, and freeze-thaw cycles. Poly and teak resist fading, cracking, and rot, and our Ledge Lounger in-pool pieces are built to sit directly in chlorinated and saltwater pools. We recommend protective covers in extreme weather to extend the life of any piece.

Please contact us within 48 hours of delivery with photos of the damage, and we'll arrange a replacement or refund promptly. We carefully package every order, but freight damage occasionally happens — documenting it quickly helps us resolve it fast.

Most pieces need only occasional cleaning with mild soap and water — no staining, sealing, or painting required for poly furniture. Teak can be left to weather to a natural silver-gray or maintained with teak sealer to keep its golden tone. Each product page includes care specifics for that material.