LuxCraft Outdoor Neck Pillow

LuxCraft Color Options & Dimensions Click Here

Go Time Patio offers FREE shipping on all orders within the contiguous United States. We do not ship outside the USA. Shipping quotes are available on request for orders to Hawaii and Alaska — just contact us before ordering.

Order Confirmation

You'll receive an order confirmation email as soon as your order is placed. We then confirm the item is in stock and available with our supplier. If an item is out of stock or backordered, we'll contact you by email and you can choose to either keep the order in place until it's available or receive a full refund.

Processing & Lead Times

Orders placed Monday–Friday are processed the same business day; orders placed Saturday or Sunday are processed the next business day. Most in-stock items are ready to ship within about 1–5 business days, while certain brands and all made-to-order items take longer. Each product page shows that item's estimated ready-to-ship and delivery window, so you always know what to expect before you buy.

Shipment & Tracking

We'll email you a tracking number as soon as your order is dispatched. If you have any questions about a shipment, contact us at support@gotimepatio.com or call 941-216-5633.

Estimated Transit Times

Smaller items ship via FedEx or UPS ground and typically arrive within 1–5 business days after dispatch. Larger and heavier items ship by freight (LTL) carrier and generally take about 1–4 weeks depending on your location. All transit times are estimates and are not guaranteed.

Freight & Large-Item Delivery

Large furniture ships by freight carrier with standard curbside delivery — the carrier brings your order to the curb or driveway at your address. For freight shipments, the carrier will typically call to schedule a delivery appointment, and an adult must be present to receive and sign for the delivery. Please measure your space, doorways, and access points in advance.

Prefer not to handle placement or assembly yourself? White-glove delivery and assembly are available on request — contact us before ordering and we'll provide a quote for your items and location.

Inspecting Your Delivery

Please inspect your shipment at the time of delivery. If you see any damage to the packaging or product, note it on the delivery receipt before signing and contact us right away. See our Return & Refund Policy for full details on reporting damaged or defective items.

Missed or Refused Deliveries

If you miss a scheduled freight delivery appointment, or refuse a delivery for any reason other than shipping damage, any redelivery or storage fees charged by the carrier are the customer's responsibility.

Questions about any part of this process? Reach out anytime at support@gotimepatio.com or 941-216-5633.

We stand behind every product we sell. If you're not completely satisfied, we're here to help — please review the details below so you know exactly what to expect.

Returns

You may return most items within 30 days of purchase. To start a return, contact us first at support@gotimepatio.com or 941-216-5633 so we can authorize it and coordinate the return. All items must be returned in their original condition and complete original packaging, including manufacturer's containers, documentation, warranty cards, manuals, and all accessories. Items returned incomplete or not in original condition may be subject to additional charges or may not be accepted.

Accepted returns are subject to a 20% restocking fee. The original outbound shipping cost is non-refundable, and you are responsible for return shipping charges. Your refund will be the product purchase price less the 20% restocking fee, issued to your original payment method.

Non-Returnable Items

The following cannot be returned or cancelled once an order is placed:

• Custom, made-to-order, and special-order products
• Clearance or "as-is" items
• Products that have been assembled or installed

Cancellations

You may cancel an order any time before it ships for a full refund to your original payment method. Once an order has shipped, the cancellation is handled as a return (see Returns above), including return shipping and the 20% restocking fee. Custom and made-to-order items cannot be cancelled once the order has been placed, as production begins right away.

Damaged or Defective Items

Please inspect your shipment at the time of delivery and note any visible damage on the delivery receipt before signing. If your item arrives damaged or defective, email photos to support@gotimepatio.com within 48 hours of delivery and we'll take it from there — including filing any freight or insurance claim on your behalf and arranging a repair, replacement, or refund. Damaged or defective items are not charged a restocking fee.

Refunds

Once we receive and inspect your returned item, we'll process your refund within 7 business days. Refunds are issued to the original payment method used at checkout and may take 1–2 billing cycles to appear on your statement, depending on your card provider. We'll email you when your refund has been processed.

Warranty

Most products are covered by strong manufacturer warranties that vary by brand — from multi-year coverage to LuxCraft's lifetime residential warranty and Ledge Lounger's up-to-15-year in-pool coverage. Warranty terms are listed on each product page. For help with a warranty claim, contact us and we'll guide you through the process.

Questions about a return, cancellation, or refund? Contact us anytime at support@gotimepatio.com or 941-216-5633.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to returns@gotimepatio.com and we will process an insurance claim on your behalf.

All product(s) must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories. Otherwise additional charges may be applied or may make your product(s) nonreturnable.

Please see the warranty links below for LuxCraft products.

View Lifetime Residential Warranty

View 5-year Commercial Warranty

Please see the warranty link below for Anderson Teak products.

View Anderson Teak Product Warranty

Please see the warranty link below for Panama Jack Outdoor products.

View Panama Jack Outdoor Warranty & Material Care/Maintenance

Please see the warranty link below for Rainbow Outdoor products.

View Rainbow Outdoor Warranty & Material Care/Maintenance

At Go Time Patio, we’re committed to providing you with the best value for your purchases. If you find a lower price on an identical item at a competitor’s store or website, we’ll match that price! Here’s how our Price Match Guarantee works:

Eligibility: The item must be identical in brand, model, size, and color. The competitor’s price must be current and available to the public.

Verification: To request a price match, present proof of the lower price from the competitor. This can include a printed advertisement, a screenshot from the competitor’s website, or a quote from a store.

Terms and Conditions: Price match requests are subject to verification and approval. The price match applies to the item’s selling price.

How to Request: Please contact our customer service team (support@gotimepatio.com) with the details of the competitor’s price. Our friendly staff will be happy to assist you in processing your price match.

We value your business and strive to offer you the best prices on the products you love. If you have any questions about our Price Match Guarantee, please don’t hesitate to reach out!

Are we an authorized dealer?

Yes, we partner with multiple suppliers and are authorized with each of them. 

What is our privacy policy?

Please review our detailed privacy policy here.

Is there anything you can do prior to placing an order?

Yes, please make sure the dimensions of the product will fit in the desired area and the colors/variances you select are correct.

Order Confirmation:

You will receive an order confirmation e-mail after your order is successfully placed.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.

Order Shipment:

If your order is in stock it will typically ship within 5 business days of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us feel free to follow up with us at orders@gotimepatio.com.

Shipping Times:  

Ground transit typically takes 1-5 business days depending on where you are located.  Common/Private carriers can take 2-4 weeks to deliver.  All shipping times are estimates and should not be taken as a guarantee.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to returns@gotimepatio.com.

Cancellations & Refunds:

If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original payment method that you use when placing your order.

White Glove Delivery:

Please reach out if you are interested in White Glove Delivery for a quote.  Many items we offer are large and heavy.  White Glove Delivery can help with unpackaging the items, disassembly of the crate/packaging and disposal of the packaging.